Bijli Apps FAQ – Answers to Your Most Frequently Asked Questions

Bijli appsKYC (Know Your Customer) verification is mandatory before your first withdrawal. This is to protect your account — ensuring no one else can withdraw your funds.

Required Documents:

• National ID Card (NID): Both front and back photos – must be clear and fully legible
• Alternative: Passport information page or driving licence
• Selfie: A selfie holding your NID (required in some cases)

How to deposit: Log in and go to the "Verification" section under Account Settings. You'll find an option to upload your documents there. Images must be in JPG or PNG format, with a maximum file size of 5 MB.

After a deposit, it typically takes Within 1 to 6 hours Verification is complete. Submitting during business hours (9 AM – 11 PM) speeds up the process. Once verified, you'll receive a confirmation via email or SMS.

Yes, bijli appssupports accumulator or series bets – also known as "parlays" or "multi-selection" bets. This format lets you combine two or more match outcomes into a single bet, and all selections must be correct for a win to count.

Steps to Place an Accumulator Bet:

1. Go to the Sports Betting section
2. Select your first match — it will be added to the bet slip
3. Add more matches and make your selections — they'll keep being added to the same slip
4. Your bet slip will display a "Multiple" or "Accumulator" mode
5. Enter your total bet amount — minimum ৳50
6. Review the combined odds and potential payout before confirming

Example: If you pick three matches at odds of 1.8, 2.1, and 1.9 respectively, your combined odds come to roughly 7.2. A ৳500 bet would return approximately ৳3,600 if all three win.

Keep in mind — if even one selection is wrong, the entire accumulator is lost. It's wise to start with fewer selections. For detailed betting rules, Betting Page See.

Bijli appsThe VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You earn points on every bet, and once you reach a set threshold, you advance to the next tier.

What you get at each tier:

• Bronze: 3% weekly cashback, birthday bonus, and priority support
• Silver: 5% cashback, higher withdrawal limits, exclusive reload offers
• Gold: 7% cashback, faster withdrawal processing, and access to exclusive tournaments
• Platinum: 10% cashback, a dedicated account manager, and custom bonus offers
• Diamond: 15% cashback, maximum withdrawal limit, VIP event invitations, and fully personalized offers

VIP tiers are upgraded automatically – no separate application needed. Once logged in, your dashboard shows your current tier and how many points you need to reach the next one. For more details, VIP Page See.

Bijli appsSome details can be updated directly on your account, while others require assistance from Support.

You can change this yourself:

• Password – can be updated anytime from Account Settings
• Contact email – you can update it by verifying the new email address through Settings
• Promotional notification preferences – can be turned on or off
• Language Preferences & Account Theme

Must be changed via Support:

• Mobile number – can be changed after identity verification, takes up to 6 hours
• Full name – only spelling corrections are allowed, and must match your NID
• Date of birth – once set, this generally cannot be changed

To change your mobile number, contact live chat with both your old and new number and complete NID verification. The process takes a little time for security reasons, but once it's done you'll receive a confirmation SMS on your old number.

Bijli appsTo watch live scores and match broadcasts, go to the Sports Betting section and select the "Live" or "In-Play" tab. There you'll find real-time scores, current odds, and available betting markets for all ongoing matches.

Live streaming features: Live video streaming is available for select matches. You'll need a balance in your account to watch, and having an active bet on the match gives you the best access.

Score update speed: ball-by-ball updates for cricket, minute-by-minute for football. App notifications are also sent for goals, wickets, and key moments – as long as notification settings are enabled.

Bijli apps Live scores load faster on the mobile app than in a browser, and it runs smoothly even in battery-saving mode. To download the app Download Page See.

Bijli appsThe best place to view promotions on Latest Promotions page. Once logged in, a summary of active offers is also displayed on your dashboard.

Regular offer schedule:

• Weekly: Fresh weekly cashback and reload offers go live every Monday
• During Special Events: Special offers are available during major cricket series, World Cups, and festive occasions
• Monthly: New monthly challenges and rewards are announced at the start of each month
• Personal: Birthday bonuses and custom offers based on your VIP tier, available at any time

Keep push notifications enabled on the app so you never miss an offer. Make sure the "Promotions" category is turned on in your notification settings — you'll be notified the moment a new offer goes live.

Please note: Each offer has its own validity period and terms. The expiry date is shown next to each offer on the promotions page. Make sure to activate an offer before it expires, or you'll miss out.